The best messenger bots help businesses acquire customers, drive awareness and facilitate transactions. They offer 24/7 support and respond to customer queries instantly.
Whether it’s for marketing, sales or customer service, messenger bots are an important part of every organization’s customer strategy. They’re used to deliver personalized recommendations, daily updates, schedule help and more.
1. It’s easy to use
Why Messenger Bot App Has The Best Messenger Bot
Facebook has 1.3 billion monthly active users and is a great place for businesses to promote their products and services. It’s also a great way to improve customer engagement and boost conversion rates on your website.
Messenger bots allow you to automate and streamline customer service. They can answer a customer’s questions, provide tips and advice, or direct them to specific pages for more information. They’re also easy to use and provide immediate customer support, which is huge in our 24/7 world.
Using Facebook’s APIs, you can create a bot for your business that uses Messenger as the messaging channel. This will allow you to engage with your customers on a much more personal level than sending an email marketing blast.
Smart businesses are using Messenger bots to help their customers find a solution for their problem, book sales appointments, track delivery, make product recommendations, or simply tell them a joke. For example, Sephora’s scheduling bot eliminates five steps from booking a makeover in one of their stores.
When the user enters a date and time, the bot automatically pulls the name and email address from their Facebook account to confirm the appointment. This has led to an 11 percent increase in in-store booking conversions.
In addition to this, Messenger bots can help you send out automatic content blasts based on your customer’s preferences and history with your brand. It’s also an excellent way to keep your customers engaged and informed about the latest offers from your brand.
If you’re not sure where to start, there are many self-serve chatbot building platforms available. Some are free, some are a little more expensive than others, but all of them are designed to help you build your first bot with ease.
Some of them even have pre-made Messenger bot templates for specific industries. These bots are easy to get started with and can help you grow your business quickly.
The best thing about Messenger bots is that they are completely customizable. You can tailor your message to a particular audience, include keywords, and add emojis to your conversations. You can also track and analyze your bot’s performance so that you can tweak it if needed.
2. It’s free
Despite being free, Messenger Bot App is one of the best messenger bots on the market. It offers a wide variety of features that make it easy for marketers to build powerful messaging campaigns.
You can use a Messenger bot to help your audience learn more about your brand, connect with you, and get answers to questions. Some companies even use chatbots to send personalized, engaging messages that can build trust and affinity with their audience. National Geographic is a good example of this.
They also use their chatbot to answer common questions like where they are located, what products they sell, and what their contact information is. They also provide a FAQ section to help users find answers to their questions quickly.
Another benefit of a messenger bot is that it can be used to collect customer feedback in real time. This way, you can gather valuable data on what your customers are looking for and how they prefer to receive it.
Moreover, it’s a great way to generate leads and automate your email marketing strategy. It can automatically ask your customers for their emails and phone numbers, which you can later use to send them more messages about your product or service.
Facebook’s bot review process is very strict, and they take a lot of effort to ensure that their platform is not abused by spam bots. You will need to enter a lot of information on their website when you request permissions for your bot.
You can choose to create a basic bot for free, or upgrade to a white-label version at $9.6 a month for more features and an enhanced user experience. A basic account can send up to 10,000 messages a month to unlimited subscribers, while a white-label option allows you to personalize your Messenger bot with a company logo and colors.
If you want to build your own bot, MobileMonkey is an excellent choice. They offer a free version that lets you build a bot with up to 500 contacts, and their training program will help you get up to speed on the software. They also offer a paid plan that includes more options and unlimited contacts.
3. It’s easy to customize
With the recent launch of Messenger Bots, Facebook has made it easier than ever for brands to get in on the messaging game. Designed to take advantage of the 900 million monthly users of the platform, Messenger Bots are an efficient and effective way for businesses to engage with their audience via chat.
One of the main benefits of a Messenger bot is that it can be customized to match your brand’s personality. For example, National Geographic’s Messenger bot uses a custom greeting message to educate users on the company’s products and services, as well as trivia games to engage users and help them build brand affinity.
Another benefit of a Facebook Messenger bot is that it can be customized to respond to private messages in real time. This feature can be particularly helpful for businesses that have customers who want to reach out to them in private or with questions that can’t be answered through their public profiles.
Adding to the potential of a Messenger Bot, Facebook has also recently announced new features that allow you to automate responses that are suited to your brand’s personality. For instance, you can now add GIFs and audio to your responses to boost engagement or get your brand’s witty sense of humor across.
These new updates are great for boosting the engagement of your messenger bot, but they also pose some challenges for businesses. For example, it can be difficult to predict which type of response is likely to best suit a certain question or comment.
To avoid this, it’s essential that you set up a default answer to a common question, as well as a series of prompts that can be used to encourage or reward your users for engaging with your bot. This will ensure you can keep your conversations as helpful as possible, while reducing the chances of frustration for your audience.
The process of building a messenger bot can seem daunting at first, but it’s actually quite easy to do. There are a variety of software platforms that offer a variety of tools to get you started. Some of these include ManyChat, MobileMonkey, and Chatfuel.
4. It’s easy to manage
Messenger Bot App is a great tool for small businesses that need to interact with their customers. It’s easy to set up and manage, and can be used in a variety of ways. You can create bots to answer customer questions, send automated content blasts, or even help your customers find the product they’re looking for.
Using a bot to respond to customer questions is a great way to save time and reduce costs for your business. It’s also an easy way to improve your customer service – 73% of people prefer messaging with brands over email or telephone, and it’s estimated that chatbots can save a business up to 30% on their customer support costs.
If you’re ready to use a bot to interact with your customers, it’s important to know the basics of how to get started. First, you’ll need to have a Facebook page for your business. Once you’ve created that, you can use your Page ID and Token to add a bot to your page.
After you’ve added a bot to your page, Facebook will review it to ensure it meets their platform policies. This can take some time, as the app must be tested to make sure it’s not sending out spam messages or other illegal activity.
The bot will then need to be set to public to start interacting with users. During this process, Facebook will ask you for permissions and verify your webhook URL.
Some bots even offer additional features that can help you increase engagement and boost conversions. For example, a bot from Lululemon will ask you a few qualifying questions to better help you find the products you’re looking for. Once you’ve found a product, it’ll let you purchase it in the messenger app.
Another bot from Marriott International lets customers book hotel stays, and other hospitality-related services from within the messenger app. It’s a simple and convenient way to manage your hotel bookings, and can save you a lot of money on your accommodation costs!
The best part about messenger bots is that they’re always “on” – no matter what time of day or night it is. That means you can provide quick answers to your customer’s questions, no matter how busy you are.