A chatbot is a program that is designed to perform an on-line chat operation, either through text-to-face communication or by providing direct text communication via chat networks like AOL or MSN chat. Chat bots are becoming more popular on many chat networks, as they are able to provide users with the experience of interacting with a real person in a foreign language. This is accomplished through a process of feeding natural language responses typed into a text-based chat bot.
The first advantage to using a chatbot for customer service is that the chatbot can be left online indefinitely, without fear of being banned by a service provider or network administrator. If a business owner were to employ a chatbot for customer service, they would not have to worry about hiring employees or dealing with the day to day operations of maintaining and running a chatbot. Instead, chatbots would constantly be available to chat operators, and the chat operator would only have to concern themselves with the amount of traffic their chat bot is receiving. For businesses that are particularly large or have a high volume of traffic on their website, this could prove very advantageous.
The second advantage to using a chat bot for customer service is that it can give operators a way to interact with a real live person. Without a human being present, a chat bot can immediately engage a customer or potential customer in a one-on-one conversation. Because the bot is always ready and waiting to receive messages, the operator can use any of a variety of methods to start a conversation with the visitor. Many chat bot programs allow the user to use webcam or microphone to communicate directly with the customer.
In addition to directing visitors to website pages, chat Bots can also be used in a social media setting. Social media websites such as Facebook, MySpace, and Twitter have become an integral part of the Internet culture. Millions of people log on each day to communicate with their friends and family. These websites are highly populated by people of all ages, from young to old, and come together to share information, swap stories, and build friendships. By using chat bots on these social websites, business owners can introduce their Bot into a chat environment, and allow it to interact with other users of the site.
An even more interesting aspect of integrating a chatbot into a website is to let the bot take on a personality of its own. Landbot chatbot was developed by a team of IT students to answer questions that website users commonly had. They needed a bot that would be able to navigate the website, but also have the personality to handle different conversations. The Landbot chatbot did an excellent job at accomplishing these tasks. Each of the bots on the site are designed to perform a specific task, but do so in a friendly and helpful manner. A chat bot can introduce itself to the visitor, and then follow up with helpful replies to common questions.
Bot interaction is not only limited to chat rooms, though. Chat Bots are often used within online communities to carry out functions such as posting questions and receiving responses. The chatbot not only acts as a human being, but also has the personality to properly respond to questions and comments. This ensures that the website visitor does not receive a barrage of automated responses or commands. Instead, the chat bot responds in a way that is comfortable for the chat bot and fits the established tone of the website. For instance, if a customer service chat bot is stationed at a gaming website, it may greet the customer by asking them their name, where they live, what their likes and hobbies are, etc.
The potential customers that chat bots can attract are endless. Chat Bots work well because they provide a way to attract visitors to a website who might not normally be there. With millions of chat users joining every day, you can just about guarantee that there will be a chat bot who will be able to fit into your visitor’s lifestyle. Chat Bots are often found in social websites such as MySpace, Facebook, and many others. These chat bots can also be used for interactive games and online community activities, which further cements their appeal to potential customers.
When using chat bots effectively, you can not only attract new customers to your website, but you can also retain your current customers. Chat Bots offer a convenient way to interact with your visitors and can sometimes help them feel a bit more at home while engaging with the website. By incorporating chat bots into your website, you will be able to better serve your visitors and increase their satisfaction with your website and business. If you haven’t already started using chat Bots for your website, you should really consider it today. Chat Bots are soon going to be the replacements chat assistants and will have more impact than just chatting ever could.